2 Messages
Early termination fee
I recently got a new deal through xfinity and the agent apparently made me an entirely new account to give me the deal. So now I have two accounts and I'm being asked for an early termination fee to close the other account when I'm literally just on another deal at the same address. Can I please get some help this is ridiculous. Thinking of going elsewhere.
EG
Expert
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117.2K Messages
3 years ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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CC_Armand
Official Employee
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2.4K Messages
3 years ago
Hello there @user_798187! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are glad to hear from you and happy to assist in ensuring your concerns are met. No worries! You have reached out to a team of experts who are going to get things ironed out for you. Please feel free to shoot us a private message so that we can get started.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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