Visitor
•
1 Message
Early cancellation fee
I have a 12 month contract and 8 month away from expiration. How much is the early cancellation fee if I terminate the contract now?
Visitor
•
1 Message
I have a 12 month contract and 8 month away from expiration. How much is the early cancellation fee if I terminate the contract now?
Again
Expert
•
31.4K Messages
3 years ago
@user_78dd80
~ $80 depending on what services you have.
0
0
XfinityThomasA
Official Employee
•
2.3K Messages
3 years ago
@user_78dd80 - Hello there and thank you for choosing Xfinity and for reaching out to us here for help for information about your term agreement. You have reached the right place! Finding your legal agreements and contracts in My Account is simple and easy. To find the contract or legal agreement you're looking for, simply visit Legal Agreements and Contract, under the Settings tab in My Account (You may be directed to log in first).
0
0
user_87eb91
Visitor
•
4 Messages
3 years ago
I signed the one-year internet service at 3:46PM, 05/05/22 and cancelled the service at 2:46 PM, 06/02/22.
I received the final bill showed the early termination fee($110) with extra service charge from 06/03 to 06/04.
I clearly told the agent (Darral) that I didn't want to pay the early termination fee, so that I cancelled today (06/02).
Why Comcast cancelled in 2 days later and charge the early termination fee and extra days service fee?
I have kept the cancellation email and contract copies.
This is bad business to overcharge customer.
3
0
user_87eb91
Visitor
•
4 Messages
3 years ago
Comcast charged the early termination fee and extra days service even though I cancelled the service within 30 days.
I signed the one-year internet service at 3:50 PM, 05/05/22 and cancelled the service with the agent (Darral) at 2:46 PM, 06/02/22.
When I cancelled the service, I clearly told the agent Darral why I should cancel the service and he said that I should not pay the early termination fee because I cancelled the service within 30 days.
But the final bill shows the fee($110) and 2 extra days service ($5.32) for 06/03 to 06/04. I should get refund of one day service fee.
I'd like to know why cancellation was delayed and charged me extra $115.32.
0
0