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user_4c83d0
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5 Messages

Sunday, September 17th, 2023 10:14 PM

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DVR

My DVR was supposed to be upgraded to 150 recorded hours when I upgraded my plan these week. It wasn’t.

Question

 • 

Updated 

2 years ago

69

3

0

EG

Expert

 • 

109.9K Messages

2 years ago

The concern is not "Home Security Devices And Equipment" help related. Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

0

0

XfinityPaula

Official Employee

 • 

1.4K Messages

2 years ago

@EG Thank you for brining the post to the right area. 

 

Hello @user_4c83d0 Thank you for letting us know that the DVR space was not updated. I would love to help out. How many hours are you currently showing available? 

2

user_4c83d0

5 Messages

@XfinityPaula​ 20 hours

2 years ago

0

XfinityFrank

Official Employee

 • 

1.3K Messages

@user_4c83d0 Oh no! Let's see what we can do to correct this for you! Please send a direct message to us by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section. Please include your full name and complete street address. Thanks!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

2 years ago

0

user_4c83d0

5 Messages

2 years ago

There isn’t a chat icon in the upper right hand corner, the icon says “sign in”.

1

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ccRuben

Retired Employee

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729 Messages

To send a "Direct Message" ("Private") message:
Click "Sign In" if necessary
• Click the "Direct Message chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

 

We look forward to working with you! 

2 years ago

0

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