Visitor
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1 Message
DVR very pixelated
My DVR recordings get very pixelated. The sound goes out, picture freezes. No matter what tv I try to watch the recordings from. It only started just recently after getting a new box to watch Disney+.
Visitor
•
1 Message
My DVR recordings get very pixelated. The sound goes out, picture freezes. No matter what tv I try to watch the recordings from. It only started just recently after getting a new box to watch Disney+.
Responses
ComcastJoey
Official Employee
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259 Messages
1 m ago
Hello and Happy Monday, Mj0! I hope you’re having a great start to the week so far! I also appreciate you taking a moment out of your day to reach out to us on our Community Forums! You’ve reached the best place and perfect person to help with virtually all of your account needs!
Going forward, I'm truly sorry to hear about the pixilation/sound issues you're having with your TV services. To confirm, are you only receiving this issues on recorded content or live content as well? Additionally, is this happening on multiple boxes or are you using our Stream app as well when the problems occur? Thanks again for both your time and patience throughout this process!
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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