DVR space utilization different starting 12/29/2024

Hello,

Something seems very different with Premium DVR service (300 hrs $20/month).

Up until 12/29/2024, we would record about 190 programs, almost all were 1 hr HD program/channels.  We only kept the most recent ones typically.  This has been working this way since we go Premium DVR service.

On 12/29/2024 we got the 'no space available - delete programs to record' message and 100% used of total storage was displayed.

Over the past 6 weeks, I had been recording NFL Redzone which was a 6 hr recording, but when I deleted it only released 2% of storage.  So I have been doing that.

Also I should add that during the time we have used Premium DVR we are keeping 55-60% used (after we delete all unneeded programs which we do daily) and about 190-195 recordings.

On 12/29/2024 when I saw the storage full, I deleted an old NFL Redzone and one that was recording, and it dropped space used to 88%.

Then I also noticed that 175 recordings were in recycle bin.  So I permanently deleted them.

There was no immediate change, but the message displayed 'you will need to restart your cable box'.

So I did that nothing happened.

About an hour later the %age of storage used showed 44% with 119 recordings (or so).

Then as programs recorded (during this time we only keep 2-4 programs for each of the shows recorded),

the space used jumped back up to 'no space available - delete programs to record' message and 100% used of total storage was displayed. 

So we delete more to get back down to the 115 recordings or so level.

Throughout the day on 12/30/2024 we still occasionally get the 'storage full delete programs to record' and we delete programs every couple of hours, which we never had to do before.

There are also wide fluctuations in storage available when we are only recording maybe 10 new shows (1 hr shows) per day.  I have observed it started off at 43% then go to 95% in an hour.

Then go back down to near 60%.

I just would like confirmation that a) I am still receiving the 300 hrs of recording (HD) for the $20 per month and b) that the video compression algorithm has not changed during the time period that I am talking about.

Thank you.