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user_lqje2c
1st Topic

Visitor

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2 Messages

Tuesday, July 29th, 2025

DVR recordings

All of a sudden I can only play back my DVR recordings when I am NOT logged in to my home network. The chat agent is asking me to reboot my cable box but I haven’t used a cable box in years, only a modem and streaming devices.

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2 days ago

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XfinityJorge

Official Employee

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2.4K Messages

8 days ago

 

user_lqje2c Hello there! Thank you so much for using our Forums and our Xfinity Support Team is here happy for the chance to help out today with your DVR services not working properly. Have you attempted to reset your home modem and see if that helps? We are happy to do some remote troubleshooting to get this working properly. 

 

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user_lqje2c

Visitor

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@XfinityJorge​  Never would have thought that the WiFi modem would impact only DVR playback but resetting it did work, thanks. It’s been good for a week. One good came of this, returned the unused cable box and lowered my bill by $12 a month.

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2 days ago

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XfinityChristy

Official Employee

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2.2K Messages

 

user_lqje2cThat's great news! I'm glad to hear that the modem reset resolved the DVR playback did the tirck. It's also a fantastic bonus that you were able to return the extra cable box and lower your bill. If you ever need anything in the future, don't hesitate to reach out. Our team is here to help seven days a week!

 

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2 days ago

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EG

Expert

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112.4K Messages

9 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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