Visitor
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2 Messages
dvr deleting recording unprompted
For months now my DVR has been randomly deleting recordings. Lately, it's gotten significantly worse. I've followed all of the trouble shooting recommendations with no improvement. Last week, I went into an Xfinity store to replace my DVR. Problem still not solved. Adding to the frustration is the inability to talk to a human being. I'd appreciate any help you can provide.
Thank you.
XfinityDemitrius
Official Employee
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2.9K Messages
10 hours ago
Hey @user_10lakg, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to assist with the Xfinity Video DVR feature. We offer a few different varieties of the Xfinity DVR service. Do you happen to know if you have our 20 Hour, 150 Hour, or 300 Hour DVR Tier?
Could you please review your billing statement which will tell you of your TV package name along with any additional add-ons such as the DVR? Please reply to this comment with your plan information so we can help review further.
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