3 Messages
Duplicate Account Created
Hello- I recently signed up for a offer for internet service at my location address for which I have an account. The sign up created an issue that appears to have accidentally created a duplicate account. I will need to cancel the original account. Can you please assist me in this matter?
XfinityDemitrius
Official Employee
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2.7K Messages
8 hours ago
Hey @user_sr9xes, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to review the Xfinity account and services to see what options are available.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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XfinityDemitrius
Official Employee
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2.7K Messages
5 hours ago
We appreciate you taking the time to reach out @user_sr9xes. I am glad we were able to successfully cancel the new account and keep the old account active, due to not being a valid promotional plan. We appreciate you choosing Xfinity and hope you have a great week ahead of you.
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