Visitor

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1 Message

Sunday, May 24th, 2026 12:44 PM

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual. 

Xfinity Your subscription has been canceled

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026. You will no longer receive any further charges

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Expert

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118.2K Messages

3 days ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

Official Employee

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255 Messages

3 days ago

Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!

If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be sure to check the sender.

Official communications from Comcast or Xfinity will be marked as Verified.  The Xfinity Verified Email logo helps you quickly identify emails that are truly from Xfinity or Comcast. When you see this logo, you can trust that the message came from us, not from a scammer pretending to be us.

You can find additional information about that here: https://www.xfinity.com/support/articles/comcast-verified-email

You can also check on your Paramount+ services following the steps in this guide: https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

Please let us know if you have additional questions or concerns, or require further assistance.  We'd be happy to help! 😀

Visitor

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5 Messages

4 hours ago

This is the message everyone is getting. 

Official Employee

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2.8K Messages

 

Matt0001Thank you for providing a screenshot of what you're seeing. We are aware of this issue and it has been reported as resolved. Please let me know if you can access your Paramount+ subscription through Xfinity at this time. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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5 Messages

Negative.  When opening the app from the X1 menu, choosing connect provider, Xfinity or Comcast are not listed as options, as a result cannot be billed and discounted through the Xfinity bill. 

Official Employee

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368 Messages

Understood. We do appreciate all the info you are providing. Now, we will need to look at an account level. 

Please send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. 

 

How to Send Us a Direct Message:

Click "Sign In" if necessary.
Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
Click the "New message" (pencil and paper) icon.
In the "To:" line, type "Xfinity Support".
As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic will replace the "To:" line.
Type your message in the text area near the bottom of the window.
Press Enter to send it.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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