Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

I just got this notice today, May 23rd! Is this a scam? I have made no changes to my account. I watched Paramount Plus last night, as usual.

Xfinity Your subscription has been canceled

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026. You will no longer receive any further charges

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EG

Expert

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118.1K Messages

6 hours ago

Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.

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XfinityCliff

Official Employee

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255 Messages

5 hours ago

Thank you for reaching out on our Xfinity Community forums regarding your Paramount+ subscription @user_6jefdu!

If you are ever in doubt about an email you receive regarding your services, or need to verify the authenticity of such emails, always be sure to check the sender.

Official communications from Comcast or Xfinity will be marked as Verified. The Xfinity Verified Email logo helps you quickly identify emails that are truly from Xfinity or Comcast. When you see this logo, you can trust that the message came from us, not from a scammer pretending to be us.

You can find additional information about that here: https://www.xfinity.com/support/articles/comcast-verified-email

You can also check on your Paramount+ services following the steps in this guide: https://www.xfinity.com/support/articles/manage-paramount-plus-subscription.

Please let us know if you have additional questions or concerns, or require further assistance. We'd be happy to help! 😀

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user_1e5940

Visitor

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1 Message

As of May 23, 2026 I can no longer get paramount Plus. (I did get an email saying my Paramount Plus subscription was canceled, but I did not cancel anything and I pay for it thru my xfinity comcast program bill! I called xfinity service and all they said was everyone was having this trouble and they are aware of it , are working on it, but have no fix, and don't know when it will be fixed. Is this true and how long should I wait before I cancel my $375.00/ month!! contract???

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3 hours ago

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XfinityMelinda

Official Employee

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157 Messages

Hello @user_1e5940, and thank you for replying on our Xfinity Community Forum! We apologize for the frustration this has caused! We definitely understand how concerning it is when a service you’re paying for isn’t working as expected. This information, below, from my amazing peer @XfinityCliff...

If you received an email about your Paramount+ subscription, we recommend first verifying that it’s legitimate. Official Xfinity/Comcast emails will include the Verified Email indicator to confirm they’re from us. You can learn more here: https://www.xfinity.com/support/articles/comcast-verified-email

You can also review and manage your Paramount+ subscription directly using the steps in this guide:

https://www.xfinity.com/support/articles/manage-paramount-plus-subscription

If anything doesn’t look right or you still need help after checking, please let us know, we’re happy to help further.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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2 hours ago

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Customer Service

user_6jefdu

Due to a recent change with your Xfinity service, your subscription to Paramount+ Essential Monthly has been canceled as of May 23, 2026.

EG

XfinityCliff

user_1e5940

XfinityMelinda

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