Visitor
•
1 Message
drywall damage to ceiling
Hello, when your technician, Noel, was out here on May 3, 2026 he accidently stepped through the ceiling when he was in the attic, causing the drywall in the ceiling to break and cave in a little bit. He said he reported it to his supervisor, Juan, who I spoke to on May 3rd, at 6:42pm he called me and said that they would take care of the damage. I still have not heard back since that day as far as when it would be taken care of. I have called and sent follow up texts to Juan but have not heard back since the initial call on 5/3/26. I would like to escalate this so it can be resolved. It gets hot and humid in my sons' room due to this. I can hire someone myself to take care of it if and have you reimburse me if needed. Please let me know.
Thank you,
[Edited: Personal Information]
XfinityAlfonso
Official Employee
•
2.6K Messages
3 hours ago
Hello user_m8fm46 thank you so much for taking the time to reach out here on our Xfinity Forums with your damage claim concerns. We'd love to assist as much as possible in bringing this to a full and complete conclusion for you.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your name and address, and we can get started anytime.
****Note: Please refer to our Xfinity Forums Guidelines when creating public posts to keep the Forums space a safe and accessible environment for all users. Thank you in advance. ****
0
0