Visitor
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1 Message
Dropping
For the last two weeks my wifi has been dropping incessantly. Up to 10 times per day we have to completely reboot the router. It is not the coax cable, and I don’t know why this is happening. On top of that, our internet pricing has increased $15/ month.
XfinityKei
Official Employee
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2.3K Messages
23 days ago
@user_s9vf00 You've come to the right place for a resolution!
Lets us start with your internet bill. Our Xfinity App is a great resource to use to review your bill. You can access the last twp years of statements as well. If you could check on the last two statement and confirm if you were on any promotions that may have expired. This should be on page three of your bill. I have a link that walks you through how to find that information https://www.xfinity.com/support/articles/new-bill-design
With your internet connection can you tell us more about your setup?
Do you have any additional devices connected such as a separate router, Wi-Fi extenders, splitters amplifiers connected?
Have you checked to ensure everything connected to your modem and the wall outlet is finger tight and secure?
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