Visitor
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2 Messages
Drop-line relocation
I need to schedule an underground service-drop relocation at my existing service address.
This is not a service outage and I am not moving to another address.
We are having site work performed on the property, and the existing underground Xfinity service line needs to be rerouted. My contractor has already installed a new conduit for the Xfinity service from the appropriate area to the house.
I need an Xfinity technician to inspect the new conduit and existing service drop and arrange to have the coax/fiber service line rerouted through the new conduit before the site work proceeds.
Please create a drop-line relocation/construction request rather than a standard Internet repair ticket.
EG
Expert
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121.6K Messages
5 hours ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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3K Messages
1 hour ago
Hey @user_727a4e, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to schedule a technician to review if a drop relocate can be processed. This is a non-refundable $100.00 service charge. A technician must visit the home to confirm whether the work is possible. The visit also does not guarantee the request can be completed. The charge would still apply if the line can't be moved.
To schedule, please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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