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2 Messages
Drop Burial Request
A temporary drop cable was installed to replace an old one at my home on 9/9/2024 and a drop burial request was submitted that day to bury it under my driveway. I received an email confirmation that the request had been submitted and I called Xfinity to make some changes to the request. I believe my call was routed to someone in Billing who said that someone was scheduled to come out that same Wednesday to complete the job. I rescheduled it to Monday, 9/16/2024 8-10am, however no one showed, neither Xfinity or a burial contractor. Now, in the request submission email I received, it says a Dig Safe provider should be sent to locate and mark my underground utilities, but that has yet to be completed. I have tried requesting a status update on the burial request through the Xfinity Assistant, but am only getting a canned response. I'm concerned that the drop burial request is not being tended to and may start to collect dust in your work order queue. Any suggestions on if this can be looked into or how to get the ball rolling on the request?
XfinityArmand
Official Employee
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1.9K Messages
4 months ago
Thank you so much for taking the time to reach out to Xfinity Support @bmcknox! We are so glad to hear from you and want to help in any way that we can to ensure that you are having the best experience with your service. No worries! You have reached out to the right team to get things squared away. So that we can get started, please feel free to shoot us a private message with your details. That way we can take a closer look at what is going on and get you some additional info.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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