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10/23/2026 10:51 PM

DPP iPhone watch promotion

If a DPP $300 iPhone watch is started and the mobile plan canceled early, the promotion ends.  Does this mean that the REMAINING balance on the 300 is now owed?

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Official Employee

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4.5K Messages

11 hours ago

Hey there, @user_g259vh, thanks for reaching out through Xfinity Forums regarding your DPP. We would be happy to look at the details of your promotion and DPP balance. Can you please send us a direct message with your full name and your full address?

How to Send Us a Direct Message:

  • Click “Sign In” if necessary.
  • Click the “Direct Messaging” icon.
  • Click the “Start new conversation” (pencil and paper) icon.
  • In the “To:” line, type “Xfinity Support.”
  • As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
  • An “Xfinity Support” graphic will replace the “To:” line.
  • Type your message in the text area near the bottom of the window.
  • Press Enter to send it.

You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.

(edited)

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