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user_f739q6
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Visitor

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4 Messages

Sunday, August 2nd, 2026 9:00 PM

Downed wire

The cable line that was connected from the pole to my house is down and needs to be repaired or replaced.  The mounting bracket holding the cable line to my house is damaged and fell off the house as well. A technician with a bucket truck or two-story ladder is needed. Thanks!

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3 hours ago

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XfinitySean

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843 Messages

3 days ago

Hi there, and thanks for bringing this to our attention through the community forums! I can definitely understand reaching out given the safety concern involved. It sounds as though the proper ticket may have already been submitted, but we can take a look on our end to make sure! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get started!

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. A "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

How to: Direct messaging within the forum

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user_f739q6

Visitor

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4 Messages

3 days ago

Your Ticket Request
[Edited: "Personal Information"]

Issue reported

I think cable wires outside my home pose a safety risk

(edited)

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