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nettyleigh
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25 Messages

Friday, May 30th, 2025

Downed wire has been ignored for months

I have Comcast cable that's been hanging over my yard for months.  I've reported it multiple times with no resolution.  What does it take to get someone out here to resolve this?  My most current request confirmation number (that I'm sure will be ignored) is ECM0014164346

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3 months ago

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XfinitySeth

Official Employee

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602 Messages

5 months ago

Happy Friday nettyleigh! I appreciate you taking the time to report the down line here in our community forums and glad to see there's already an escalation created for this through the ECM ticket you provided. I'd be happy to check on the status of the escalation for you to ensure the line is being addressed once and for all for you 👍

If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'll be able to get started from there!

 

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nettyleigh

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Why do you have "to get started"?   I "started" this process in February and have yet to have Xfinity get "started" with actually doing anything.  

I've done that more than once, the most recent being this morning accompanies by a picture of the cable.  I've been providing you all with information sine February and all I get are new tickets, expedited tickets and messages.  Just get someone out here to sort out this cable....and not some guy in a van.

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3 months ago

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XfinityDena

Official Employee

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3.8K Messages

@nettyleigh I understand this has been a process. We are keeping an eye on it to make sure it gets resolved. The ticket is in, and the work order is in place. 

 

As a side note I have also sent you some additional information on the account for you to review. I look forward to keep working with you.

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3 months ago

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