Contributor
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15 Messages
Downed wire has been ignored for months
I have Comcast cable that's been hanging over my yard for months. I've reported it multiple times with no resolution. What does it take to get someone out here to resolve this? My most current request confirmation number (that I'm sure will be ignored) is ECM0014164346
XfinitySeth
Official Employee
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123 Messages
4 days ago
Happy Friday nettyleigh! I appreciate you taking the time to report the down line here in our community forums and glad to see there's already an escalation created for this through the ECM ticket you provided. I'd be happy to check on the status of the escalation for you to ensure the line is being addressed once and for all for you 👍
If you could send our team a direct message with your full name, the name listed on the account (if different), and the full service address associated with your account, we'll be able to get started from there!
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