Downed Wire [Edited]

A couple of weeks ago, a storm took down a tree which took down the wire from the pole to the house. I tried to report it, but for the first week or so there was a network problem upstream and the trouble-report bot wouldn't let me report the downed wire. Now the outage map thinks there's no problem. Today I reached an actual human (in the  Philippines) and told him what the issue was. Cue 20 minutes of twiddling my thumbs while he walks through a script of diagnostics which obviously weren't going to work and didn't. He finally allows that yes, I need a service call. (We've already been out nearly 2 weeks.) His first offer is for a tech to come in -- wait for it -- TEN MORE DAYS!!! I blew a gasket (politely, just said that was completely unacceptable) and he went to the "[Edited: "Language"] customer" screen and magically offered a new date of "only" another 6 days.

But then he got me a "waitlist" slot for a 2-hour window tomorrow. Great!

But the confirmation text came in during dinner. I turn my phone off for family dinner. When I got the waitlist text, there were two of them - one asking me to reply Y if I wanted the service, and another saying it had been 30 minutes and I was dropped off the list. [Edited: "Profanity"]??? Why would I ask to go on the waitlist in the first place if I didn't want service on the date and time I'd already agreed to with the human representative???

So now I'm  back on the waitlist and we'll see what happens, but this is about the worst, most user-hostile setup I've seen in a long time. I already dropped Xfinity from my one-man office in favor of a T-mobile 5G hotspot for 1/5th of Comcast's price. Their ad campaign was simply "We're Not Comcast". Gee, why would anyone think that would work? Let me count the ways...