Visitor
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1 Message
Downed line
The cable line that goes from the house to the street is down. It’s still attached to my house, but the end is attaching to the wires in the street is down and laying in my driveway. I have no Internet or cable Please advise
XfinityFrank
Official Employee
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2.6K Messages
39 minutes ago
Hi there, @user_6the8u. Thanks for reaching out to us here on the Community Form and sorry to hear about the line and service issue. We can help get someone set up to come out and assist.
Please send a direct message to us including your full name and complete street address.
Here's the detailed steps to direct message us:
1-Click "Sign In" if necessary.
2-Click the "Direct Messaging" icon.
3-Click the "Start new conversation" (pencil and paper) icon.
4-In the "To:" line, type "Xfinity Support".
5-As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
6-An "Xfinity Support" graphic will replace the "To:" line.
7-Type your message in the text area near the bottom of the window.
8-Press Enter to send it.
How to: Direct messaging within the forum
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