Hey there, @user_ifqn7n, thanks for reaching out through Xfinity Forums regarding your account. We would be happy to take a look at that pending appointment to ensure this issue is resolved for you. Can you please send us a direct message with your full name and your full address?
How to Send Us a Direct Message: Click “Sign In” if necessary. Click the “Direct Messaging” icon. Click the “Start new conversation” (pencil and paper) icon. In the “To:” line, type “Xfinity Support.” As you type, a drop-down list will appear. Select “Xfinity Support” from that list. An “Xfinity Support” graphic will replace the “To:” line. Type your message in the text area near the bottom of the window. Press Enter to send it. You can see how to send us a direct message here, https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514.
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XfinityJoe
Official Employee
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1.5K Messages
3 months ago
Good morning @big180 we would be happy to assist with getting the downed line reported.
Please send us a DM with your full name and address to Xfinity Support.
To send a direct message:
Click "Sign In" if necessary
Click "Direct Message"
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing, a drop-down list appears. Select "Xfinity Support" from that list.
An "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it. See the link below for an example
https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514
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user_ifqn7n
Visitor
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1 Message
2 hours ago
It is ridiculous! I have an appointment for a Sunday - 6 days after we called.
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