Visitor
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1 Message
Downed line
have a downed Xfinity wire hanging into my yard. I called the electric company that confirmed it is a Xfinity wire. I tried using chat and tried calling to report but could not get to a live agent. Please send someone to take of the wire as it hangs very low and is a safety hazard.
service address is [Edited: Personal Information]. Name on account is [Edited: Personal Information]. Wire is hanging from tree behind mail boxes.
XfinityDemitrius
Official Employee
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2.5K Messages
2 hours ago
Hey @user_kqah29, Thank you for visiting our official Xfinity Forums Community support channel. We would be more than happy to assist in getting someone scheduled to evaluate the cable drop line. Are you experiencing any issues with the services?
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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