2 Messages
Downed Line Case Closed
I reported a downed line on my property and was issued a case number. Then I received a notification that the case was closed, but the line was not fixed. What does it mean that my case is closed? Are they still going to fix it?
XfinityArmand
Official Employee
•
2.3K Messages
2 years ago
Hi there @user_jctaln! Thanks so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can to get this taken care of. So that we can get started, please feel free to shoot us a DM with the details, and we can work to get things squared away.
2
0
XfinityArmand
Official Employee
•
2.3K Messages
2 years ago
We would need to take a closer look at what went on @user_jctaln. Please feel free to shoot us a private message and we can get the particulars from you and get you the answers you seek.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
(edited)
0
0