Downed exposed wire hanging from an electrical pole in my lawn since May 16, it is now May 18

As of today, Sunday, May 18, 2025, I will be going on 48 hrs with no service due to a storm my area experienced. Full transparency one of the few reps that I spoke to did provide a credit to my account for the lose of service.

This is a letter to any person at comcast who actually care about the customers. I am beyond frustrated and upset with the level of customer service that is provided. Yes I recieved a $20 credit to my account, and while it is appreciated I would much rather have service restored to my home at the promised time of 2100 on Friday, May 16, 2025. Quick overview of the issue is, a storm hit my area, a branch broke off a tree from the storm and knocked the physical cable out of my home. This cable is now laying in my lawn posing a safety concern. This was explained as well as the obvious issue that I do not have service. The fact that it took multiple calls to comcast and figuring away to "cheat" the automated representative that offered zero help to my issue, in order to get to a live rep to schedule someone to come out to fix the issue for today Sunday, May 18, 2025, all for that to be rescheduled to Monday, May 19, 2025, is absolutely ridiculous. It's not a bad modem or problematic connection to the service I pay for, it's a physical wire dangling from an electrical pole in my lawn with an exposed wire, and we cant escalate this issue? I dont care about the credit, take it back if it means someone will be here today to get the exposed wire off my lawn and back into my home. I wish that comcast was not the only provider for my area, but unfortunately it is. So I cant even escape this even if I wanted to, and trust me I have tried. I have shown patience when the internet would randomly go out for no apparent reason. I have shown patience when it feels that the internet has been throttled. I have shown patience in when you promote a gig internet service touting fast speed just to find out it is for download speeds and not both download and upload speeds yet charge premium prices for what I would consider half the product. I can't show patience anymore when after I spoke to two reps, one on Friday and one on Saturday,  about my issue and they said they are putting it in the notes, but when a third rep calls and say that "they want to fix the issue over the phone for me so that I dont have to wait until Monday" even though I was told Sunday - please someone answer this question...how in the world is a rep OVER THE PHONE going to fix a down exposed wire? And why couldnt they see in the notes the actual issue before offering a pointless solution as fixing my particular issue from over the phone? If someone, anyone, ever comes to me and ask if they should get comcast and they have other options, I will for sure tell them no and share my experience. I would also show them the many negative reviews. Even Google's AI highlights the reviews about how poor customer service is. Seeing as though I am stuck with you until another option shows up in my area, I challenge you to fix the issue by reconnecting the downed exposed wire hanging from an electrical pole that is in currently in my lawn so that my service can be restored today Sunday, May 18, 2025. I wont be holding my breath.