2 Messages
Downed cables
Overhead cable wires between power pole and our house were downed during a storm. How do I request service to have them rehung?
2 Messages
Overhead cable wires between power pole and our house were downed during a storm. How do I request service to have them rehung?
XfinityJorge
Official Employee
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2.1K Messages
1 year ago
Hey there @user_kvet1e thank you so much for using our Forums to contact our team and bring the downed lines to our attention. We are happy to look into securing this for you and working together. To get started can you send us a DM with your full name and service address? Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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XfinityBillie
Official Employee
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3.3K Messages
1 year ago
@user_kvet1e We appreciate you taking the time to work with us via DM, I do see that our expert technicians have completed the work to fix that downed line. Thank you again for being the best part of Xfinity and I hope you have a great rest of your day.
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