Visitor

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2 Messages

09/04/2026 1:44 AM

Downed cable

A tree fell and stretched the cable coming from our house to the pole. It’s low across the street and needs to be fixed. I could not find a way to report this to you. 

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Official Employee

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2.9K Messages

10 hours ago

Hey @user_dk8ql5, Thank you for visiting our official Xfinity Forums Community support page. We make it quick, easy, and simple to report down or low-hanging wires. Can you please attempt to submit your request by visiting our 'Report an Xfinity refund, payment, or safety issue online' support page and using the "Report an Issue" form?

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