Visitor
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1 Message
Downed cable wire
Internet cablevline from street to housevis down. My care taker coiled the wire. A big tree limb fell and took the wire down. I am without Internet for
<EDIT: Removed Personal Information>
pleas re-hookup my internet cable from the house to the street! I am away in Italy until may 18 but need the line hooked up before I come home..
XfinityJeniece
Official Employee
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3K Messages
6 hours ago
Hey there, user_dtemjc, thanks for reaching out through Xfinity Forums regarding your downed line. I would be happy to help with getting a ticket submitted to get this issue resolved for you. I hope you are having a nice time in Italy! We want to ensure this is resolved for you while you are away. If you can please send us a Direct Message, with your full name and your full address.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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