Hello @user_pwjhge! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can. Other than the downed wire, how did you make our during the storms? We hope that you and yours were able to be safe. You have reached out to the right team to get things taken care of. So that we can get started, please feel free to shoot us a private message with your particulars.
To send a "direct message" / "private message" message to Xfinity Support:
XfinityArmand
Official Employee
•
2.1K Messages
1 year ago
Hello @user_pwjhge! Thank you so much for taking the time to reach out to Xfinity Support here on our Community Forum. We are so glad to hear from you and happy to help in any way that we can. Other than the downed wire, how did you make our during the storms? We hope that you and yours were able to be safe. You have reached out to the right team to get things taken care of. So that we can get started, please feel free to shoot us a private message with your particulars.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• - As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• - An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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