Visitor
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1 Message
Downed Cable on my lawn
I called the night before (02/24/26), and a technician was to have been a my home between 7AM and 10PM on 02/25/26. He or she, failed to show.
My account number is [Edited: Personal Identifiable Information].
Kindly acknowledge receipt of this e mail, and when can I expect a technician to come to my home to re-string the downed cable.
XfinityKam
Official Employee
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47 Messages
2 hours ago
Hello @user_fsa2r0 Please review our Forum Guidelines as your post was edited due to providing Personal Identifiable Information publicly https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c . I would like to look into your concern and downed cable on your lawn. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forum's page.
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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