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user_1q4qtd
1st Topic

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1 Message

Wednesday, July 15th, 2026 1:26 PM

Downed cable lines

The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE  reps and been given MULTIPLE time frames for techs to be and fix this problem. Nothing has happened. Lines are still down and I have had no service for multiple days.

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17 hours ago

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XfinityRaul

Official Employee

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3K Messages

1 month ago

@user_1q4qtd Thank you for making us aware of this downed cable line via Forums. You've come to the right place to get this resolved once and for all.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_6vfiz

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1 Message

My cable line is down in my backyard it needs to be brought back up my address is [Edit: Address Removed]

(edited)

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17 hours ago

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XfinityVianney

Official Employee

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2.8K Messages

 

user_6vfiz, I can help report the line and work on getting this repaired. I ask that you reach out privately, so we can cover the details of your account. You can start by clicking the chat icon located in the top right corner of your forums page when signed in. Once there, you can direct your messages to "Xfinity Support." Please add your full name and service address to help us locate your account. Let me know if you have any questions.



For an example of how to send us a Direct Message, check out this link for more help: https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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17 hours ago

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user_6w1jjt

Visitor

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2 Messages

1 month ago

Downed/Exposed BLACK Cable Line in backyard  [Edit: "Personal Information"] Causing Intermittent Service in OakHurst Subdivison/Area

(edited)

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user_6w1jjt

Visitor

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2 Messages

1 month ago

Pictures available no feature to attach. 

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XfinityPeterH

Official Employee

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3K Messages

 

user_6w1jjt Thank you for letting us know. If you can send us your name and the images in a DM that would be great. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

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1 month ago

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