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user_1q4qtd
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Wednesday, July 15th, 2026 1:26 PM

Downed cable lines

The cable lines are down from my house to my neighbors. Over 100 yards of downed line. The line from my house to the pole is also down and damaged. I have put in multiple tickets, as has my neighbor. I have also chatted with MULTIPLE  reps and been given MULTIPLE time frames for techs to be and fix this problem. Nothing has happened. Lines are still down and I have had no service for multiple days.

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3 hours ago

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XfinityRaul

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2.9K Messages

3 hours ago

@user_1q4qtd Thank you for making us aware of this downed cable line via Forums. You've come to the right place to get this resolved once and for all.

 

Please send a direct message by clicking the chat icon in the upper right corner of the page, click on the pen and paper icon, then enter “Xfinity Support” in the “To” section.

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user_6w1jjt

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2 Messages

3 hours ago

Downed/Exposed BLACK Cable Line in backyard  [Edit: "Personal Information"] Causing Intermittent Service in OakHurst Subdivison/Area

(edited)

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user_6w1jjt

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2 Messages

3 hours ago

Pictures available no feature to attach. 

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XfinityPeterH

Official Employee

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2.9K Messages

 

user_6w1jjt Thank you for letting us know. If you can send us your name and the images in a DM that would be great. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon.
  3. Click the "Start new conversation" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/guidelines/how-to-direct-messaging-within-the-forum/697ba1e570934d009185c514

 

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