Downed cable line

URGENT: A fallen tree has pulled down the Comcast/Xfinity aerial service line connecting the utility pole to my house. My internet service is completely down. This is physical cable damage, not a modem or Wi-Fi issue.

I have attempted to submit your online downed-wire safety form, but it repeatedly fails with 'Your information was not submitted.' I also cannot reach a representative by telephone.

Please create an urgent downed-line repair ticket, dispatch the appropriate line technician, and provide a ticket number and estimated response time. I can provide photographs and my service address privately.