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user_rpvev0
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Wednesday, February 18th, 2026 1:59 PM

Downed cable line

Hi our cable line has been down since Jan 24th. I have reported it multiple times. It is actually still connected to our house, just laying across the driveway around back and our trash pickup cannot occur. Needless to stay our large dumpster is overflowing. Please send help!

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2 hours ago

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XfinityKassie

Official Employee

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2.3K Messages

2 hours ago

 

user_rpvev0 Good morning! We appreciate you reaching out to our Xfinity Forums for assistance with your line. I can see the urgency in getting this resolved. I'd be happy to help you getting some answers, and a timeline. To begin, cna you please send a Dierct Message with your name, and service address? 
 
 
Click "Sign In" if necessary
Click the "Direct Message" icon or  https://forums.xfinity.com/direct-messaging
Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window 
Press Enter to send it

 

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