Visitor
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1 Message
Downed Cable Line
The Cable Line going to my house got ripped out from Comcast's main line by house due to the storm that went through Western MD on Saturday night. I have no cable TV or internet and the line is laying on the road by my house. Comcast's customer service has been absolutely horrible in trying to get a hold an an actual person to get this fixed. I keep getting automated texts that I can't respond to saying service has been restored, but for me, service is not restored as the cable line is physically ripped out of the main line from Comcast due to storm damage. I need the cable physically reconnected to the line to restore my internet and TV service. Comcast needs to really reconsider the way customer service is handled. I've spent over 6 hours trying to get a hold of someone at comcast to explain what is going on. Your AI services are horrible and offer no solution.
XfinityArmand
Official Employee
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2.1K Messages
4 days ago
Hi there @user_fv1c8z! Thank you so much for taking the time to reach out to Xfinity Support! We are so glad to hear from you and happy to assist in getting things taken care of for you. Storms can be so unpredictable. We hope that you and your family are safe and that issues with your service are the least of your worries. So that we can get started, please feel free to shoot us a private message with your details. From there we can get the ball rolling for you.
To send a "direct message" / "private message" message to Xfinity Support:
• Click "Sign In" if necessary
• Click the "Direct Message" icon or https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
• The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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