Visitor
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2 Messages
Down cable
My name is [Edited: "Personal Information"] and I live at [Edited: "Personal Information"]. during the storm last night, the cable wire came down and is stretching across my driveway, causing everything to go off. No tv, Internet or land line. Need someone to come out to fix this. Thank you. You can reach out to me at [Edited: "Personal Information"].
XfinitySean
Official Employee
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484 Messages
10 hours ago
Thanks for bringing this to our attention through our community forums, user_1ae9de! Our team is here to help! Please send us a direct message with your full name, name on the account (if different), and service address, and we'll get the ball rolling!
To send a direct message, please click on the chat icon in the top-right corner of the screen, and select "Xfinity Support" to initiate a live chat.
• Click "Sign In" if necessary
• Click the "direct messaging" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send
(edited)
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EG
Expert
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116.2K Messages
10 hours ago
Concern moved here to the Customer Service help section.
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