Visitor
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5 Messages
down cable
I have a Comcast metal cable running across my property. It has been down since 10/2024 when high winds from
Hurricane Helene brought down. Calling Comcast is no help as I have done so several times. I have also reported
to Comcast service workers out in the field and still cannot get the line put back up.
EG
Expert
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113.1K Messages
3 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityDemitrius
Official Employee
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2.1K Messages
3 days ago
Hey @user_9ww9kr, Thank you for visiting our official Xfinity Forums Community support page. We would be more than happy to look into the down cabling/wiring.
Please send a direct message by clicking the chat icon in the upper right corner of the page, clicking on the pen and paper icon, and then entering “Xfinity Support” in the “To” section. Please include your full first/last name and complete service address (Including the city, state, and zip code), and I'll be happy to help.
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