Visitor

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1 Message

Saturday, June 27th, 2026 3:44 AM

Down cable wire

There's a low hanging Xfinity line due to large truck detour traffic right in front of:

[Edited: "Personal Information"] 

Currently at about 8 feet above street level.

Oldest First
Selected Oldest First

Expert

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118.8K Messages

2 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

Official Employee

 • 

1.9K Messages

2 days ago

Hello @user_5fd4b6 Thank you for getting this reported. Please send us a direct message with your full name and the address, and we can get a request submitted for you. 

To send a "Direct Message" to Xfinity Support: 
Click "Sign In" if necessary 
Click the "Direct Messaging" icon 
Click the "Start New Conversation" (pencil and paper) icon 
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there 
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list 
- An "Xfinity Support" graphic replaces the "To:" line 
Type your message in the text area near the bottom of the window 
Press Enter to send it. 

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