Adidas9966's profile

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Sun, Feb 21, 2021 12:00 PM

Down cable line disconnected from pole

Tried using help center it showed no outage in area. I just want to report my cable line is no longer connected to pole needs to be reconnected. Talked with live agent no help. Is there a number to report line down to get a technician to repair it.

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3 Messages

4 m ago

How is it even possible that a Comcast cable that's down in the street and across the sidewalk impeding car traffic can go unassisted for over 12 hours. I had to call our police to help put hazard tape across the area after reporting online and then by phone about the issue. What a joke when this morning I received an email from Comcast saying my issue had been resolved and I went outside to see the cable still laying across the sidewalk and street. No one has called or been out, this is horrible customer service and the police were not happy to have to deal with this Comcast issue. 12 hours and nothing is done. Shame on Comcast

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