Visitor
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2 Messages
Double billing
Hi, for the last year, I have been double billed for one account every three weeks. There was a bill across my account for two different account numbers one for my house and one for another house that had no service. I tried to resolve this at the local store. I came up against much resistance
XfinityJeniece
Official Employee
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3.1K Messages
1 day ago
Hey there, user_d4psyf , thanks for reaching out through Xfinity Forums regarding your billing. I would be happy to take a look at the details to ensure you were being billed correctly. We are happy to help and you have reached the right place.
To send a "Direct Message" to Xfinity Support:
Click "Sign In" if necessary
Click the "Direct Messaging" icon or https://forums.xfinity.com/direct-messaging
Click the "New message" (pencil and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
- As you are typing a drop-down list appears. Select "Xfinity Support" from that list
- An "Xfinity Support" graphic replaces the "To:" line
Type your message in the text area near the bottom of the window
Press Enter to send it.
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