Visitor
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1 Message
Double billing on my account
I have already been through the billing issues with double billing on my account since March. I worked with a chat assistant and gave every single detail. Then I was asked to give $5 on my credit card for payment. I am not going to sign up for $65 a month which would cause another problem for me. I also don't want to have to cancel the $65 payment per month. I have been a loyal customer for Xfinity for more than 20 years and just need to have some help with this billing issue. So far it is not happening. I am 83 years old and would so much appreciate an employee from Xfinity helping me this most serious issue. Please, please help me. You can reach me at [Edited: "Personal Information"]
XfinityJeff
Official Employee
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1.1K Messages
17 days ago
Good morning @1734, and thanks for reaching out to us on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you are having with billing, i know how frustrating that can be, but you have come to the right place for assistance with this. You mentioned that you are being double billed, are you seeing two separate payments for service that are showing up each month?
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