Don't see Direct Message button

Hello loudcloud 👋 We're happy to help with any account request you have and appreciate you reaching out to us here in our community! Please send us a direct chat message with your full name, the name listed on the account (if different), and the full service address associated with your account to “Xfinity Support”. To send a "Direct Message" to Xfinity Support:

• Click "Sign In" if necessary
• Click the "Direct Messaging" icon or  https://forums.xfinity.com/direct-messaging
• Click the "New message" (pencil and paper) icon
  The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there
• As you are typing a drop-down list appears. Select "Xfinity Support" from that list
• An "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window and press Enter to send it.