Don't know my purchase pin

user_hw59fb I would be reaching out if I were you too. Our team is happy to help you. 

If you forgot your Purchase PIN for Xfinity X1, Flex, or Xumo Stream Box, you can reset it by following these steps:

For X1 device:
Press the xfinity button on your remote.
Navigate to Settings and select Purchase PIN.
Turn the Purchase PIN off and then back on to reset it.
For Flex:
Navigate to the Home page.
Select Settings and then the Purchase PIN tile.
Turn the Purchase PIN off and then back on to reset it.
For Xumo Stream Box:
Access Settings and select Parental.
Choose Set up your PIN to reset your PIN.