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user_dkqfsu
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1 Message

09/21/2026 9:21 PM

Don't have a working coax

I recently got internet but none of the coax hook up in the apartment even work and i dont have a way to hook the modem up 

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12 days ago

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EG

Expert

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121.8K Messages

12 days ago

The concern is not "Home Security Devices And Equipment" help related........... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance. 

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XfinityAirelle

Official Employee

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3.6K Messages

12 days ago

 

user_dkqfsu Hi there! If you have tried the available coax outlets and the modem will not connect through any of them, the outlets may not be active or connected to the Xfinity line serving your apartment. A technician will need to locate and activate a working connection.
 
Can you please send us a direct message with your full name and service address so we can take a closer look?
 
How to send us a direct message:
 
- Click “Sign In” if necessary.
- Click the “Direct Messaging” icon.
- Click the “Start new conversation” icon, which looks like a pencil and paper.
- In the “To:” line, type “Xfinity Support.”
- As you type, a drop-down list will appear. Select “Xfinity Support” from that list.
- An “Xfinity Support” graphic will replace the “To:” line.
- Type your message in the text area near the bottom of the window.
- Press Enter to send it.
 
Talk to you there!

 

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