Visitor
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1 Message
Don't get Xfinity
You'll never be able to get ahold of anyone to do anything, moved a month ago set an appointment 3 times to set up Internet at my new place and NOTHING no calls no texts nothing just a big waste of time which is all this company is gonna do with you is waste your time
XfinityJeff
Official Employee
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1K Messages
58 minutes ago
Good morning @user_d7lh9i, and thank you for reaching out on the Xfinity forums, I hope this message finds you well. I am sorry to hear about the issues you have had with getting services set up at your new address, as someone that works from home I can understand the need to get service up and running as soon as possible. You have come to the right place for assistance with this issue. Could you please send our team a direct message with your full name and full address?
Here are the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message" icon (upper right corner of this page)
• Click the "Start new conversation" (pencil and paper) icon
• Type "Xfinity Support" in the "to" line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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