H

Visitor

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13 Messages

Thu, Nov 25, 2021 7:17 PM

Don't expect any support here...

I am writing this out of extreme frustration and loss of words. Countless hours spent tracking down our rightfully owed $300 visa gift card for a Galaxy S 21 Ultra purchase where we met all qualifying conditions of 3 months paid and account in good standing. It is now where to be found and there is no knowledge about it any where. We are now approaching 2 months later after completing the requirements. 

On top of this we have called customer service at least 5 times now, emailed 3 times, submitted messages to the reward center, called the reward center (only to be hung up on 3 times after 30 minutes, stating they will call us back), posted in these forums only to get told to message them for support, then have them respond with what?....you guessed it....call this number. We can't help you.

"I do have to apologize though; due to account security reasons we cannot help with this issue over the forums. For assistance with this matter, please give us a call at 1 (888) 936-4968 or chat online at https://comca.st/3pMRt52 and one of our experts will be happy to look into this for you!"

So again what is the point of any of this? You can't get an agent on the phone, you can't get anyone to respond at the reward center, you can't use the chat bot because it just keeps repeating the same questions, and all of this continues into month 2 of trying to track down what is owed and what was promised. 

We have been a customer for 10+ years and are treated like garbage by Xfinity. They do not know how to help other than to get you on or off as quick as possible, and pass you on to someone else. 

I could go on and on with all the lack of help but this should be clear enough. Don't waste your time on these forums, none of the reps care at all. They are just here to tell you to call the phone number, to be put on permanent hold, or hung up on. 

(Edited for violating Xfinity Forums guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236)

Visitor

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13 Messages

9 d ago

I am back in the private chat as shown here.

Visitor

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13 Messages

9 d ago

So what am I doing in the private chat? Please advise.

Official Employee

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2.6K Messages

Hey there! So what our team is going to do is reach out and see if there is something we can do besides having you contact the mobile department. We do not have much access regarding mobile but we will do our best to help out. What is your full name and full service address for your account?  

 

Our team will always respond as quickly as possible. Sometimes there may be sometime in between responses as we work with multiple customers. Thank you for your patience. 

 

 

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Visitor

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13 Messages

@XfinityMartinB it is in the private chat now to Xfinity support. 

Visitor

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13 Messages

Account (removed) 

(edited)

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