Visitor
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7 Messages
Does this Install Look Correct???
Had cable installed about a week ago and just had the yards done and was going around and inspecting when I saw an exposed orange cable coming out of the ground.
I noticed it coming out through the TOP of the electrical ground box which seemed very off. I pulled on it just a little bit and saw the cable wasn't even burried and just had ~.5" of mulch stomped on top of this. The cable is about 4 feet long running from under the cable utility box and then over the TOP of the electrical box that houses the conduit that takes it to the main house.
Shouldn't cable be buried at LEAST 6" to prevent damage or cutting?!? Code may require even more if it's not in conduit? Not to mention this is running through the top of the lid cover of the electrical box and so now the lid is permanently attached to the cable line, unless you cut it...
CCFelicia
Problem Solver
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311 Messages
2 years ago
Hello @user_100dea thank you for reaching out to us immediately regarding the cable line being exposed, we can certainly get our field team to look into this.
Can you please send our team a direct message [private message]:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message
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user_100dea
Visitor
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7 Messages
2 years ago
Hello XfinityFelicia,
I will send a direct message [private message]. But just curious, as 99.99% of the responses from Xfinity are to create a private message, is there really any point of having public forums where others can see problem/resolution conversations? Perhaps there are others out there with this problem in the future that may gain quick insight from a public discussion?
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user_100dea
Visitor
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7 Messages
1 year ago
For anyone who reads this in the future and wants to know what happened in the private messages:
1. Xfinity sent a crew/technician to bury the cable.
2. Xfinity reached out 2 days later and said a technician was sent out but confirmed that the line was already buried.
3. The technician never reached out to me about the problem, but just probably drove by the property/easement and did a quick look.
4. If I'd like someone else to come out and actually make contact with me, the answer is, "The technician that came out determined that the cable was buried correctly, and the service is working the way it should. We can dispatch another technician to double check, but it would be at a charge."
Here's a diagram of what Xfinity did, versus what I think should be done, and I'm not even a professional - it's just common sense that if you have a cable that is barely covered by dirt, it's going to get resurfaced/damaged/cut eventually.
Anyone else feel free to comment on this and whether or not this is actually NEC standards, and whether or not I should make an FCC complaint.
(edited)
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user_100dea
Visitor
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7 Messages
1 year ago
From my understanding, the whole point of these junction boxes is to allow a place underground where buried cables meet. The fact that the cable is routed through the top means the cable must be coming from above ground (and therefore, can never actually be properly buried). Doubly, since it's routed through the top of the junction box cover, it is actually permanently attached to the cover unless you cut it, and I couldn't even bury it if I wanted to...
(edited)
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user_100dea
Visitor
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7 Messages
1 year ago
My gardener came by this week, and it looks like the cable was unearthed probably just from some extremely light surface raking. Also probably because IT WAS NEVER buried to begin with. Here is a picture from today.
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Again
Expert
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30.9K Messages
1 year ago
@user_100dea
You weren't going crazy; it just wasn't a good job! And I am really glad we got a resolution for you in spite of all the time it took.
Just a heads up, though. Should you see a charge on your billing statement for this [$100 - yes, it does happen] come back and one of our employees will be able to take care of that for you.
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