Skip to main content
user_fv9yrm
1st Topic

Visitor

 • 

2 Messages

Thursday, August 14th, 2025

Does anyone experience intermittent outages daily and not able to reach a real person at Comcast?

Does anyone experience intermittent outages daily and not able to reach a real person at Comcast?

I tried calling Xfinity and NEVER get a real person to talk to.. all the time, this AI agent and with limited and selective questions - this is so [Edit: Language] frustrating.

I am going to cancel this [Edit: Language] Xfinity and move on! [Edit: All Caps]

Question

 • 

Updated 

3 days ago

 • Edited

14

1

0

Oldest First
Selected Oldest First
XfinityPeterH

Official Employee

 • 

2.2K Messages

10 days ago

 

user_fv9yrm Thank you for your feedback and sharing your experience. Having intermittent interruptions would for sure be upsetting and frustrating. This is never something we want anyone to deal with. Our team is here for you and will be happy to instigate your account together. To get started please send us a DM with your full name and complete address. 

How to Send Us a Direct Message:

  1. Click "Sign In" if necessary.
  2. Click the "Direct Messaging" icon or visit Xfinity Direct Messaging.
  3. Click the "New message" (pencil and paper) icon.
  4. In the "To:" line, type "Xfinity Support".
  5. As you type, a drop-down list will appear. Select "Xfinity Support" from that list.
  6. An "Xfinity Support" graphic will replace the "To:" line.
  7. Type your message in the text area near the bottom of the window.
  8. Press Enter to send it.

For an example of how to send us a Direct Message, check out this link.

https://forums.xfinity.com/conversations/email/cant-create-a-new-email-address/605e52b726aa974d63032d02?commentId=606107ea738c7f46a02b830e

 

2

0

user_fv9yrm

Visitor

 • 

2 Messages

so, you have time to review these but no time to talk to a customer when needed?

I did try this DM and that's another [Edited: "Language"]. it just regurgitate the same options again and again.. 

(edited)

Like

Reply

3 days ago

0

XfinityRoberto

Official Employee

 • 

1.9K Messages

@user_fv9yrm, I am sorry you feel this way. Have you tried to clear out you cache and cookies and try to send us  a DM again?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

3 days ago

0

forum icon

New to the Community?

Start Here