2 Messages
do i need to return a cable card?
I terminated my service. I'm getting messages saying I need to return equipment, but all I have is a cable card and was told I don't need to return that. Do I need to do something with the cable card?
2 Messages
I terminated my service. I'm getting messages saying I need to return equipment, but all I have is a cable card and was told I don't need to return that. Do I need to do something with the cable card?
Accepted Solution
XfinityNicolas
Official Employee
•
1.1K Messages
9 months ago
Hey user_nxsu4a, thanks for reaching out to Xfinity Support on our forums. It may be because of the cable card but there isn't a charge for not returning cable cards so that would be surprising. When you get a chance, can you send us a direct message so I can check what's going on?
To send a direct message:
Click "Sign In" if necessary
• Click the "Direct messaging" icon near the top right of the page
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it
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