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user_osl43w
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Monday, March 2nd, 2026 9:35 PM

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Do any humans customer service agents work here anymore?

I'm finding it near impossible to get anyone on the phone from Xfinity, for any service whatsoever. The AI bots messages are incorrect and missing information, I can't confirm things and it's wildly frustrating. Is there a number that will actually lead me to a person to talk?

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4 hours ago

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XfinityThomasD

Official Employee

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1.8K Messages

4 months ago

 

user_osl43w I'm sorry to hear that you've been having trouble getting assistance, and our team and community are here to help as another platform for support. If we can help digitally, what questions or concerns do you have?

 

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user_tvnlwp

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Thomas that's a [Edited: Language] lie!  No one "human" is working for Xfinity because I've tried to contact a customer service person for 3 days with no success.  I tried again today (3/2), the option was to request a "call back", but earliest available call back day and time is Saturday, March 7 at 6:00 pm.  

(edited)

4 months ago

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XfinityDemitrius

Official Employee

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2.7K Messages

Hey @user_tvnlwp, Thank you for visiting our official Xfinity Forums Community support page. We appreciate you sharing your experience with us. If you need any assistance, please do not hesitate to find the corresponding forums board and leave a post. Our community is always available and happy to help.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 months ago

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user_8qhqn7

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9 Messages

4 hours ago

I'm on the phone right now trying to figure out why my internet keeps dropping whenever I'm on a Teams call with a coworker and they share their screen, and the agent I'm talking to is clearly not a human being. It has been over 20 minutes, and I am no closer to resolving the issue, because I have to keep explaining what the issue actually is. This is horrible.

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