Visitor
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1 Message
do any human being’s work at Comcast?
I have not had Internet or TV for 2 to 3 weeks and I better not get a [Edited: "Language"] bill. I am 66 years old. I know nothing about computers, Internet modems any of that crap. All I do is pay the bill and you all provide the TV and I haven’t had TV providers in weeks. Someone can come out here and fix it because I’m sick of it and I better not pay be paying for it. I’m gonna check my checking count and I better not be Xfinity bills being paid when I haven’t had any TV whatsoever in 2 to 3 weeks.
EG
Expert
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112.8K Messages
4 days ago
Concern moved here to the Customer Service help section for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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XfinityAirelle
Official Employee
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2.8K Messages
4 days ago
We’re truly sorry you’ve been without TV and internet for this long — we know how frustrating it is to be paying for service you can’t use, and we don’t want you to feel like you’re left on your own with this.
We would be to look into this for you. Can you initiate a direct message and start with your full name and address? To start a direct message, you must be signed in. Please click the "Direct Messaging" icon in the top right of the page next to the bell, and send your message to "Xfinity Support". Talk to you there!
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