Visitor

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1 Message

10/14/2026 7:41 PM

Dm

Looking on how to send a direct message

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Official Employee

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4.5K Messages

7 hours ago

Hey there, @user_3mx1zn, thanks for reaching out through Xfinity Forums regarding your account. We are happy to help you with any questions you might have. How can we help?

Expert

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35.1K Messages

2 hours ago

@user_3mx1zn 

Looking on how to send a direct message

Direct messaging isn't allowed until an official employee asks you to do so; it's against the Forum Guidelines and the Acceptable Use Policy to send anyone an unrequested DM/PM.  Also note, if you do send one without being asked to do so, it could possibly be ignored.
  
 Please post your issue in public in the proper forum so that it can be addressed either by other customers or by an Official Employee. 
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