The concern is not "Community Knowledge Base" related................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
Hello, @user_1b4b58 thank you for taking time to create a post. Please review the reply from our wonderful forums expert @EG in regard to sending unsolicited DM's and the Xfinty Forums guidelines. While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges.
EG
Expert
•
110.3K Messages
10 months ago
The concern is not "Community Knowledge Base" related................... Topic moved here to the proper help section, and for greater exposure to Comcast corporate employees (The Digital Care Team) for assistance.
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EG
Expert
•
110.3K Messages
10 months ago
@user_1b4b58
Please see this post about direct messaging the support team;
https://forums.xfinity.com/conversations/getting-started/direct-message/6445fb0eb9339b2013e8ff9c?commentId=6446bf50b9339b2013e93478
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XfinityJustinC
Official Employee
•
1.2K Messages
10 months ago
Hello, @user_1b4b58 thank you for taking time to create a post. Please review the reply from our wonderful forums expert @EG in regard to sending unsolicited DM's and the Xfinty Forums guidelines. While we can certainly appreciate your desire to receive immediate assistance with your issue, sending unsolicited direct messages to our team or any other forum user is a violation of our Xfinity Forum Guidelines and our Xfinity Forum Acceptable Use Policy. We ask that you please review those documents thoroughly as repeated violations could result in a revocation of a user's Xfinity Forum posting privileges.
Guidelines: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-guidelines/602da8fdc5375f08cd20b38c
Xfinity Forum Acceptable Use Policy: https://forums.xfinity.com/conversations/guidelines/xfinity-forum-acceptable-use-policy/602d9c64c5375f08cd574236
Since you have already sent the direct message I'll follow up with you there to help assist with the line that needs to be addressed.
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